I have worked with several banks and an insurer to deliver demonstrable and sustainable change. These include:

Industry benchmarking

Gaining support from several banks to benchmark key metrics at an industry level via the Risk Management Association of Australia, that would identify key industry trends and comparative performance. This would allow banks to compare their performance and assess the strength of their control environment.

Decision Making Maturity Model

Development of a decision making (maturity) model to demonstrate to meet the regulator’s accreditation requirements, that was successfully piloted in Retail Business Banking. Endorsement of the strategy and approach to bank wide implementation of the maturity model by the senior leadership team (WBC)

Straight Through Processing

Gained board approval for the digital transformation strategy to support straight through processing and to automate processes and improve systems functionality, thereby reducing response times to lenders from ~9 hours to seconds (GMA)

Diploma of Financial (risk) Management

Developed a program of education to embed a framework and gain regulator support. This included delivering training to a bank’s top 600 executive staff and working with a team of instructional designers and change managers to develop an industry first diploma that was acknowledged by the bank’s CEO (CBA).

Delegated policy

Launched a delegated program to industry partners to support growth, improve decision quality and the control environment through robust policy and testing. Increased usage to 50% of all approvals within 3 months of launch, reducing costs and improving efficiency of credit function. Reduced portfolio arrears levels reduced by 4x, provision rates reduced by 2.5x while maintaining FUM growth of 3x through introducing benchmarks and incentive programs (ANZ)

I have worked across the banking and insurance industry to deliver demonstrable and sustainable change. These include:

Virtual Teams

Transformed the business operating model by creating a virtual workforce, reducing costly office space and increasing the productivity of teams (~$10m in future cost savings over 3 years) (GMA)

Trusted Advisor

Transformed a customer facing audit team by instilling a consulting model approach using a Trusted Advisor program to enhance the customer service skills of all staff. Supporting changes included the launch of a new audit platform, policy and processes (GMA)

Improved Board Reporting

Enhanced reporting to the bank board and 8 executive committees across the bank to improve transparency, data accuracy, currency and ownership and to address issues identified by the regulator (WBC)

With over 20 years or risk management experience across the banking industry, some of my achievements include:

Education

Designed and conducted road show presentations in Sydney and Melbourne to around 600 executives and countless facilitations across a bank in Australia and New Zealand to improve the quality of the Group’s internal controls and launch a new risk framework (CBA)

Developing and enhancing Risk and Compliance Frameworks

Assisted two banks in developing and improving their risk frameworks for accreditation / re-accreditation with the regulator. This work formed major projects that involved presentations to the regulator to gain acceptance.

Risk / Audit functions

Have worked with a banks global team to perform risk assurance activities across its global operations. I have led a risk team a global bank and an audit team with an insurer to improve the team engagement and value contributed.

Litigation Case Management

Managed headline legal cases involving a bank’s reputation from dispute stage through to mediation and hearings, involving the substantial recovery of funds